This Agreement is made between Corporate Information Travel Sdn. Bhd. (Co. No. 144126-D) (hereinafter referred to as “CIT”) which owns and operates the Pick A Trip application and You who uses/accesses/visits the Pick A Trip application or CIT’s website online or otherwise direct/indirect reservation bookings via telephone, over the counter, by facsimile or letter (hereinafter referred as Reservation Services) and You hereby agree and accept to be bound by the terms and conditions hereinafter appearing.
2. TRAVEL PRODUCT(S)
2.1. Products and Services rendered by CIT to make arrangements for and on your behalf in respect of booking(s) and/or reservation(s) of:-
- airline ticketing;
- inbound and outbound holiday packages;
- packages for delegates of trade fairs and exhibitions abroad;
- golf packages;
- student travel;
- sightseeing tours or private tours;
- transportation or private transfer;
- guide service;
- car rental service;
- travel insurance;
- tourist visa application (only when requested) are hereinafter collectively referred as the “CIT Travel Products”.
2.2. Removal of CIT Travel Products – CIT reserves the right at any time and from time to time to remove, modify or discontinue, temporarily or permanently the CIT Travel Products or any part thereof, with or without notice. You agree that CIT shall not be liable to you or to any third party in any way for any modification, suspension or discontinuance of the CIT Travel Products.
3. TERMS AND CONDITIONS OF PURCHASE
3.1. Your booking/reservation request(s) and purchase of all CIT Travel Products are SUBJECT to the additional terms and conditions imposed by CIT’s third party provider(s), fulfillment provider(s), airlines or carriers, hotels, car rentals companies, tour operators, other travel products and independent supplier(s) (“Suppliers”) from time to time (hereinafter referred to as the “Suppliers’ Terms”). By effecting/making a booking/reservation request(s) of the CIT Travel Products, you expressly agree to be bound by the terms and conditions herein as well as the Suppliers’ Terms with the respective Suppliers.
3.2 Prices shown for CIT Travel Products are correct at the time of publication and subject to availability of CIT Travel Products. These prices may change without prior notice, depending on the availability of booking, length of booking, currency fluctuation and/or other factors.
3.3 Fares, taxes and fuel surcharges are subject to change at point of ticket issuance.
3.4 In some jurisdictions, hotels may be required by law to directly collect occupancy tax or local city tax from guests. Government authorities may also declare additional taxes and may require the hotel to collect such taxes directly. You agree to pay any and all of such taxes/costs to the hotel directly upon checkout, unless otherwise specified.
3.5 Although we will use our expertise with caution in performing the services, we do not verify or guarantee, that all information provided is accurate, complete, correct or the latest available, and we are not responsible for any errors (including typing errors and placements), obstruction (either because of temporary and/or partial, damage, repair or improvement to the site or otherwise), inaccuracy, misleading or false information or non-delivery of information. This includes every information provided on our Pick A Trip mobile application or other platforms relating to the aircraft type, seat layout, seat pitch, in-flight entertainment and WiFi availability, or any other information provided in relation to the flight facilities specifications.
3.6 All penalty fees (if any) are subject to a service fee of RM50 per ticket in addition to any changes imposed by the airlines.
3.7 Any refunds are subject to a service fee of RM75 per ticket in addition to any charges imposed by the airlines.
3.8 Hotel refunds and changes (where permitted by hotel) may incur hotel penalties and CIT service fees of RM50 per change.
4. BOOKING/RESERVATION REQUESTS
4.1. In order for CIT to process your booking/reservation request, you are required to provide details of your name list of all traveler(s) (name(s) according to passport(s)) and furnish CIT with additional information or request (if any). You are required to give details of your credit card (unless payment is made in cash or by way of cheque or bank draft) at the time of your booking/reservation request. Submission of your booking/reservation request shall be deemed to be an irrevocable authorization by you for CIT to book the CIT Travel Products immediately on your behalf and charge your credit card for full payment as hereinafter mentioned in Clause 4.2 upon receipt of the Suppliers’ confirmation of the availability of your requested CIT Travel Products.
4.2. Notwithstanding Clause 4.1 above, CIT will have absolute discretion not to automatically charge your credit card and make a booking/reservation request on your behalf in the event there is a difference in the rates quoted or your request was made after the expiry date of any offer/promotion of CIT Travel Products (hereinafter referred to “differential sum”) and shall not be held liable for such withholding of the booking/reservation request until confirmation is received from you that you are agreeable to the payment of the differential sum.
4.3. When making an online reservation via the Reservation Service, you shall receive an email confirmation from CIT upon CIT’s receipt of your payment in FULL for the relevant CIT Travel Product requested; and
4.3.1. If for any reason whatsoever, you do not receive an email confirmation from CIT after making payment in FULL, you are solely responsible to check the status of your reservation request at CIT online or contact CIT consultant immediately during office hours. Your failure in verifying confirmation from CIT online or directly in respect of non-receipt of an email confirmation by the Reservation Service shall not invalidate your reservation nor render the same void.
4.4. Notwithstanding the said Clauses 4.1 and 4.3, CIT and/or its Supplier(s) shall have absolute discretion to refuse and/or decline to accept any booking/reservation request SUBJECT to the following:-
4.4.1. That you are responsible for your travel plan and any booking/reservation request made based on your planning, the Reservation Service will not be held liable nor entertain any refund whatsoever in the event that you have made such booking/reservation request on the CIT Travel Products that is not suitable and would want to make any change(s); and/or
4.4.2. If you have any special requests as to the above Clause 4.4.1, such request will be forwarded or passed on to the respective Suppliers however, CIT will not guarantee such request for change; and
4.5. All booking/reservation request once made and confirmed are non-exchangeable and non-transferable and payments made are non-refundable.
5. PAYMENT & CANCELLATION TERMS
5.1. By proceeding with payment of bookings placed through the Pick A Trip mobile application (“PAT”), or by filling in, or registering your credit card details, or by clicking the “Continue” button or equivalent when you proceed to payment on PAT, you hereby consent and authorise that:
- (i) your credit card will be charged by us, Corporate Information Travel (“CIT”) for the price shown at the time of booking and confirmation of the booking; and
- (ii) CIT may verify your credit card details when you first register the credit card.
5.2. You have the ability to save your credit card details for faster future bookings and payments, by enabling the Credentials on File or Card on File function (“COF”). CIT works with a payment gateway (“PG”) service provider, AsiaPay, which is a PCIDSS compliant entity, to store all credit card details related to you, the customer. You hereby consent and authorise:
- (i) CIT will provide an encrypted layer to send credit card details to the PG. The PG will store the credit card details (the Primary Account Number and expiration date, without CVV) for any subsequent bookings and payments made with PAT;
- (ii) also understand that by using COF, your credit card information will be saved to file for future transactions on your PAT account, and CIT is authorised to use and charge the stored credit card(s) data in one or more transaction(s) on PAT (including future bookings), on bookings made by you, the user; and
- (iii) CIT to issue a reasonable authorisation hold, which is not an actual charge against your credit card, in order to verify your payment method via your credit card. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventative measure against any unauthorised or fraudulent usage of your credit card. This hold will be released back to you after a 14 day period.
NOTE: Credit card will not be accepted based on the (nett) prices quoted; and all payments in foreign currencies to include all bank charges/commission and exchange rates to be borne by you.
5.3 Cancellation: Upon your settlement of Full Payment for CIT Travel Products, and in the event of your request for cancellation, CIT may at their absolute discretion PROVIDED THAT CIT have received a written notice from you within 3 working days from date of confirmation of booking/reservation request made to consider your request for cancellation SUBJECT to the following cancellation charges:-
Applicable to Tour Package(s) Only
Forfeiture of Payment(s)
|A.||After confirmation:||10% of total price|
|B.||31 – 60 days to departure:||30% of total price|
|C.||15 – 30 days to departure:||50% of total price|
|D.||07 – 14 days to departure||75% of total price|
|E.||Less than 07 days to departure||FULL PAYMENT|
5.4 Notwithstanding the above stated Clause 5.4, all cancellations are subject to the cancellation policies and regulations stipulated by the specific terms of the Suppliers. You are liable for any additional charges or expenses imposed by the Suppliers in respect of such changes or cancellation. Refunds (if any), shall be made by the Suppliers directly to you based on their own applicable refund policies.
5.5 In the case of credit card fraud or unauthorized use of your credit card by a third party, you must contact your bank or credit card issuer immediately after realizing such unauthorized use. In such a case, CIT takes no responsibility over any case of credit card fraud or unauthorized use of your credit card by a third party, regardless of whether such fraud or unauthorized use was carried out through CIT services (including, but not limited to, PAT). CIT is not obliged to make refunds or repayments to you as a result of such fraud. If you suspect any unauthorized reservations or fraud committed on PAT, you should contact our customer service team immediately.
6. DISCLAIMER OF LIABILITY
6.1. CIT and/or its associates agents act merely as agents to other principals who supply services for the tour. As such CIT and/or its associated agents shall not be held liable for any delay, change, omission or cancellation of services or any loss, damage or injury suffered by your traveling as tour member or as traveler/consumer/client of CIT Travel Products as a result of negligence or deliberate acts of any person, employee, agent, servant or representative outside of its direct employment or any unforeseen circumstances or occurrences beyond CIT’s control.
By purchasing and accepting CIT’s services, CIT and/or its Suppliers and/or its associated agents further reserve their right to demand, postpone, or cancel any or all parts of a program/tour arrangement under unfavorable conditions. Should a tour or an arrangement be cancelled, equitable refund shall be made to each customer/traveler but the refund sum shall not exceed the original amount paid for the event/package.
7.1. CIT gives no express or implied warranty in respect of any travel services including that of CIT Travel Products in respect of :-
7.1.1. Any loss (whether direct, indirect, incidental, special, punitive or consequential) or damages arising from the use of such CIT Travel Products provided; and/or
7.1.2. Any claims against any non-fulfillment or unsatisfactory fulfillment of services and products provided by third parties’ providers, including and not limited to airlines, hotels, tour operators, car rental companies, independent suppliers (“Suppliers”) whatsoever; and that you have agreed to the above terms of purchase and CIT shall not be held liable for the aforestated Clause 7.1.1 and 7.1.2
8. FORCE MAJEURE
8.1. CIT will not be held liable for any damages or loss arising from any events which are beyond the reasonable control of CIT or any of its Supplier(s). Such an event shall include Acts of God, earthquakes, typhoons, flood, natural disaster or fire, strikes, dangers incidental to sea, land and air travel, government actions, compliance with any laws, regulations or orders of the country(ies), widespread of viruses worldwide, frequent flight delays, rerouting, retiming, misconnection, overbooking, mishandled baggages, default of any Supplier(s), civil war, industrial disputes, power failure, hardware and/or system failure, malfunction or breakdown, failure of internet transmission or links, system hacking, software contamination, or corruption, howsoever caused.
9.1. CIT reserves the right to change the terms and conditions and policies in respect of the CIT Travel Products and services offered. You are responsible for regularly reviewing these terms and conditions including such additional, modified or varied terms posted from time to time. Your continued use of CIT sites shall constitute your acceptance of the terms and conditions, as modified including and not limited to that of the Suppliers’ Terms.
9.2. CIT may at any time modify these terms and conditions without notice to you and your usage of the CIT sites shall be conditional upon the terms and conditions in force at the time of your use.
10. TRAVEL DOCUMENTS/VISAS
10.1. It is your own responsibility to ensure the following possession of valid travel documentation required to perform the trip:-
10.1.1. An international passport or other recognized travel documents which should be valid for at least six (6)months from the date of return to the country of origin; and/or
10.1.2. The necessary visa and vaccination and health certificate as required by the various authorities of the countries to be visited.
10.2. CIT will brief or inform:
10.2.1. tour members on what documentation is required;
10.2.2. wherever possible, assist you/tour members in obtaining the necessary visa.
However, CIT cannot guarantee the approval of any visa application.
10.3. Service charges and visa fees levied shall be borne entirely by the tour members.
10.4. If for any reason, the application for visa or necessary exit permit is rejected, a refund of tour fare will be made less administrative fees.
10.5. CIT shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if any tour member is refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or any other causes, or whose behavior and activities are considered to be detrimental by a foreign government/authority/country.
10.6. Notwithstanding Clause 10.2.2, CIT is in no position in the advice of visa assessment and decision making process nor have any right to approve or reject visa application nor decide the type of visa and validity period to be issued. The duration of stay and number of entry is based on the relevant laws and regulations of the country the visa is being applied for.
11. TRAVEL INSURANCE
11.1. CIT strongly recommends you to purchase travel insurance prior to your travel/trip in order to safeguard yourselves against sickness, loss of money, flight cancellations, delays, lost of baggages, hospitalization, medical expenses and/or any unforeseen events and circumstances. You are advised to contact CIT for more information on the options of travel insurance coverage.
12. RELEVANT FEES, MISC. CHARGES, LEVIES, EXCHANGE RATES, TARIFFS
12.1.Incidental Charges – Items in the Tours are NOT included in the above-mentioned CIT Travel Products are excess baggage charges, telephone calls, beverages, wine, laundry, tips and gratuities to porters, guides and drivers and all items of a purely personal nature unless specified otherwise.
12.2.Taxes/Levies/Duties/Tariffs – You will be fully responsible for any and all taxes, levies, tariffs charges, fuel surcharges, airport duties, cancellation charges in change of dates of travel and return and name change, request for upgrade of seats, food/drinks on board (if not provided), travel insurance, health certificates, valid international driving license and any special request made for child or elderly/handicapped travelers.
12.3.Exchange Rates – You are required to pay the difference (if any) the fluctuating exchange rates of the respective countries.
13.1 If any provision of this Agreement shall be construed to be illegal or invalid, they shall not affect the legality, validity and enforceability of the other provisions of this Agreement. The illegal or invalid provision shall be severed from this Agreement and all other provisions of this Agreement shall remain enforceable.
14. ENTIRE AGREEMENT
14.1.This Agreement constitutes the entire agreement between you and CIT (including that of the Supplier(s)) and all previous agreements, representations, warranties expressed or implied oral or in writing or by conduct between the parties hereto are hereby superseded and are of no further effect.
14.2. It is further declared and agreed that this Agreement constitutes the whole agreement between the parties hereto in respect of the matters dealt with herein and may not be amended or modified except by CIT.
15. GOVERNING LAW/CONFLICT OF LAW
15.1. This Agreement and the relationship between CIT and you shall be governed by and construed in accordance with the laws of Malaysia and in the event of any of its conflict of laws/provisions/regulations, you have irrevocably consented and hereby submit to the personal and exclusive jurisdiction of the courts of Malaysia and further agree that service of any legal process may be effected in the manner set out in Clause 14.2 as hereinafter mentioned.
15.2. Service of Notice – Any notice in writing required to be issued here under shall be deemed to have been sufficiently served on you if it is left at the usual or last known place of residence/place of business or at the address above-stated or sent by ordinary mail and/or registered post and/or Courier. The service shall be deemed to be made at the time when the letter would in the ordinary course of post be delivered.
16.1 Your acceptance of the entire terms and conditions of CIT as set out in this Agreement are fundamental basis of the bargain between you and CIT, and you agree that CIT would not otherwise be able to offer the CIT Travel Products and services on its present basis without your acceptance of such terms and conditions. This Clause shall survive any termination of this Agreement.